Terms and conditions of Cactus Tours Madagascar

Cancellation by the client

– If cancellation 45 days before arrival : total refund. 50 Eur of document fees is charged.
– If cancellation between 44 and 31days before arrival: 30 % of the invoice.
– If cancellation between 30 and 15 days before arrival: 70 % of the invoice.
– If cancellation less than 14 days before arrival, 100 % of the tour invoice.

Cancellation of the tour by the Company

The Company reserves the right to cancel any trip before it is guaranteed to run but will not cancel a tour less than 50 days before arrival. A trip is guaranteed to run once fully-paid by the Client.

Unused Services

There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination, ie. sickness, death of a family member, etc.

Responsibility of your tour

Clients booking are accepted on the understanding that they acknowledge that the nature of some tours is adventurous and may involve an amount of personal risks. The Company’s obligations, and those of any suppliers providing any service or facility involved in any travel arrangements the clients books with us, are to provide services and facilities with reasonable care.
The Company is not responsible for any accidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyments.

Flexibility

We reserve the right to change itinerary in case of some reasons beyond our control. Travelers and partners will be regularly kept informed. Clients appreciates and acknowledges that traveling in Madagascar requires flexibility and should allow alternatives. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which include sickness or mechanical breakdown, flights cancellations, strikes, events emanating from political disputes, climate and other unpredictable or unforeseeable circumstances. The company is not under contractual obligation in these stated cases .

Optional extras

They do not form part of the tour or contract. It is understood and accepted by the Client that any assistance given by the tour guide or tour leader in arranging optional extra does not render the Company liable for optional extra.

Factors Outside the Company’s control (cas de Force Majeure)

Company shall not be liable in an way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property or for the Company failure to commence, perform and/or complete any duty owned to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property caused by Act of God, war or war like operations, terrorists activities, civil commotions, labor difficulties, whether or not Company is party thereto, interference by the Malagasy authority, political disturbance, howsoever and where so ever any of the same may arise or be cause, not, insurrection and government restraint, fire or any other cause whatsoever beyond the reasonable control of Company.

Applicable law and choice of forum

The contract including all matters arising from it is subject to the Malagasy law and the exclusive jurisdiction of the Malagasy Courts.

Cactus Tours Madagascar.

Updated on 15 May 2018.
Updated on 21 January 2020
Updated on 18 October 2022